AI Essentials

Understanding
AI in PR

Your guide to artificial intelligence in public relations and communication

This is your essential guide to artificial intelligence in public relations and communication – what you need to understand, where AI fits in practice and how to navigate an increasingly complex AI-enabled world.

Available on demand, this session builds the knowledge and understanding you need to work confidently and responsibly with AI as its capabilities continue to evolve.

Explore the different forms of artificial intelligence, from machine learning and generative AI to reasoning models, multimodal systems and AI agents. Discover how AI can enhance research, monitoring and evaluation, strengthen situational and stakeholder intelligence, uncover strategic insights from data, support data-driven storytelling and extend our ability to develop and deliver effective strategy.

We also confront the challenges AI brings to practice: bias and fabrication, privacy and intellectual property, synthetic content, misinformation, disinformation and malinformation, alongside the growing questions of governance, transparency, accountability and oversight as AI systems become increasingly capable of acting on our behalf.

Designed for public relations and communication professionals at every stage of their career, this course will help you understand what AI can – and cannot – do, help you to make informed choices about its use and apply human judgement where it matters most.
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 Course overview
Watch and listen

Course Modules and Content  

01 Navigating this course

Finding your way around, timing and directions

02 Start at the Heart

What we do, why we do it and the contextual application of AI

03 Inside AI

What it is, how it works, what we need to understand and what can go wrong. We cover models types, agents and agentic AI and ways to work wisely with the technology.

04 AI - Our Partner in Practice

We look at a day in the life with AI in PR - in house, consultancy and internal communications - then ethics, prompting and staying safe with AI.

05 AI in PR - Putting the Technology to Work

Practical applications for artificial intelligence, public relations and communication. Your 'how, what, when, where and why' guide to making it work. Starting with research and covering stakeholder mapping, internal communication, risks, issues and crisis preparation, personalised communication, active AI and more.

06 Staying in the Race - AI in PR Updates

AI doesn't sit still - and nor does this course. This module carries regular updates for your reference and revisits.

07 Recognising your Learning

Certificates and recommended next steps

On demand
At your own pace

Reading and resources

Certificate of Completion

CPD Points - 6

You will cover

  • Introduction to Generative AI - looking beyond ChatGPT
  • Ethics and application - the rights and wrongs of AI in the workplace
  • Where are we? Keeping up with the (hourly) shifts
  • Prepare yourself. What you need to do to stay ahead and evolve future practice.
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What's Next?

How AI is used in PR and communication and what's to come

Active Agents

An introduction to agentic AI - the promise and pitfalls of automated workflows

Fantastic forecasts

AI for insights - research, measurement and evaluation possibilities