AI in PR Capability Pathway

AI Essentials: Cracking Crises
with Conscience -and AI

This month's Cracking Crises session changed direction as the Iran conflict unfolds and continues to escalate. Global crises no longer stay where they begin - they impact at the most local levels. Conflict, economic shocks, misinformation and geopolitical tensions whip through markets, networks and communities, reaching organisations that had no part in creating them. Crises do not simply happen anymore. Increasingly, they come for you. 

Using AI as guide and analysis support, the session examined how global events become local organisational crises and what we must do during that moment. Set against the Iran conflict, we explores how crises spread, how stakeholders react and how leadership behaviour - their reputations and social capital - is critical for survival. 

The practical analysis demonstrates how artificial intelligence can be used to inform - or worsen - crisis conditions. Reputational analysis,  environmental scanning, scenario testing, stakeholder analysis and the ability of leadership to make decisions under pressure are presented. 

During the session we examine how AI can assist with crisis analysis, mitigation planning and reducing harm. See how reputation analysis of leadership behaviour can be assessed under pressure, how crisis capability can be evaluated and how different response choices produce different outcomes.

The findings are revealing. In many scenarios leadership readiness proves weaker than expected, demonstrating why communication professionals must provide strong counsel before organisations rely on automated systems in high-stakes situations.

The session concludes with practical approaches for preparing organisations before crisis arrives: improving readiness, strengthening leadership judgement and using AI responsibly to support decision-making when the pressure is highest.  Predictive analytics can help us spot risks before they escalate. Real-time data integration can guide decision-making as events unfold. Personalised communication can keep stakeholders informed, engaged and reassured.

Yet the same AI agents and systems can also amplify misinformation, trigger reputational harm or create new ethical dilemmas. AI has the power to accelerate a response but it can just as easily accelerate a crisis.

This session is designed to serve as an alert for professionals, signalling what needs to happen today, not tomorrow.
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 Session Clip
Watch and listen

You'll find detail on:

How to assess, track and analyse leader performance using AI to determine social capital

How this analysis informs organisational ability to respond appropriately to crisis

How AI agents and systems can predict emerging risks and support crisis preparedness

How to integrate real-time data and analytics into ethical decision-making during a crisis

How to set up scenario testing and use AI to rehearse crisis responses

Practical strategies for ensuring AI strengthens rather than undermines organisational trust and resilience

Key vulnerabilities created by AI and how to mitigate them in crisis planning 

Live Session Recorded on

5 March 2026
12:30pm NZDT

Readings and resources

Digital Guides

Certificate of Completion

You will cover

  • Crisis prediction and mitigation
  • Anomaly detection
  • Planning and resource optimisation
  • Scenarios and simulations
  • Forecasting and pattern analysis - issues and risks
  • Communication planning and monitoring
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Testing
readiness

Understand how to use AI to test readiness

Sentiment and Emotion Analysis 

Gauge response with real time monitoring

Empathetic Communication

Understand stakeholder and community emotions - tailor messages that resonate