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Humans at Work: Supporting Internal Communication with AI

AI arrived at speed and changed work.

It has automated tasks, disrupted roles, altered workflows and transformed the way organisations communicate internally and externally. Along the way, it has brought extraordinary capability, considerable confusion and more than a little chaos.

Internal communication sits right in the middle of it.

Practitioners are navigating restructures, role reductions, changing organisational cultures, shifting workplace expectations and growing pressure to automate more of their own work. At the same time, they are expected to help people understand what is happening, support change, maintain trust and relationships and advise leaders on decisions that directly affect the employee experience.

Humans at Work – Supporting Internal Communication with AI, takes a measured look at where we are now.

We will explore how AI can support internal communication, from research, analysis and planning to employee insight, content, workflow and decision support. We will also examine what happens when enthusiasm for automation overtakes consideration of the people affected by it.

That means confronting questions around job displacement, trust, organisational culture, surveillance, privacy, bias, ethics and changing expectations of employees, as well as the consequences of cultural and policy shifts inside organisations.

Throughout the session we will experiment with current AI tools and applications, consider what they can usefully do and identify where human judgement, understanding and relationships remain essential.

The approach is practical, productive and occasionally pointed. Above all, it is designed to strengthen the capability practitioners need to help their organisations navigate an AI-shaped workplace while using the technology to support people rather than simply replace them.
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 Course overview
Watch and listen

Why choose this session?

This course is ideal for internal communication professionals, HR and employee experience leads - and anyone tasked with shaping meaning and sense-making inside their organisation. Whether you’re already experimenting with AI or still exploring what it all means, this session will give you the insight, tools, and confidence to lead from the inside out.
  • It’s built for today’s pressures – you’ll explore how to navigate job cuts, budget freezes, rollbacks and workplace uncertainty without sacrificing engagement.
  • Real tools, real examples –  get hands-on with accessible AI assistants and see how they can help you solve internal comms challenges, large and small.
  • Ethical clarity – we’ll demystify the ethics of AI in internal communication so you can lead responsibly and avoid pitfalls.
  • It bridges tech and trust – this session is all about using technology to strengthen — not weaken — human relationships inside your organisation.
  • Live learning means live relevance – delivered in real time, this session includes current examples, sector insights and space for discussion — making the content instantly applicable to your context.

Live Online Session

29 October 2026
12:30pm NZDT

Resources and readings

Digital Guides

  1. Certificate of Completion
4 CPD points

You will cover

  • AI tools for internal communicators
  • Taking the pulse - how to use AI-powered analytics and insights
  • Unleash the bots - hyper-personalisation in the workplace
  • Internal intuition - using AI to gauge sentiment and atmosphere in teams
  • Tackling hard times - maintaining engagement when things get tough
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Culture Club

Assess and audit internal culture

Switching on

Introducing AI tools to the workplace

Embracing Equity

Making sure nobody is left behind

Designed with you in mind

Internal communicators have a unique and vital role in our profession. Great internal relationships mean great external relationships are possible. If internal communications fails, everyone is affected inside and outside the organisation. Yet internal communication is often an afterthought, under-budgeted and under-resourced. It's not unusual to have a 'one person team' looking after everything and everybody. That's why our internal communications training series are always designed with you in mind. We understand the constraints, the pressures (and the politics) and we hope the sessions help  you access the training and recognition you need to deliver expert advice and  quality service. 

Catherine Arrow