In our brave new world, the connection between machines and humans is transforming organisations, positioning internal communicators as both conduit and counsel. Strong internal relationships are essential for effective external relations. Good internal communication enhances the employee experience, drives change, and builds confidence in organisational culture – but it can’t be left to chance.

This course will deepen your understanding of internal communications and its vital role in today’s world. It provides practical solutions to both new and longstanding internal communication challenges.

You will discover and experiment with AI assistants, explore ethical considerations, and assess the impact of AI on the employee experience. We address the pressures on internal communication and organisational culture caused by economic recession, job cuts and budget restrictions, determining how to balance the use of AI with employee engagement.