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Transform Internal Communication
with AI

In our brave new world, the connection between humans and machines is reshaping how organisations operate, communicate and build trust. Internal communication now stands at a critical juncture — no longer just a function of messaging, but a strategic driver of employee confidence, cultural cohesion and organisational resilience.

As AI enters the workplace in force, internal communicators are called on to serve as both conduit and counsel — helping organisations navigate change, translate strategy and engage employees in meaningful and effective ways. But these responsibilities don’t sit easily with the growing pressures of economic downturns, job insecurity and shrinking budgets. That’s where this course steps in.

This live session provides a comprehensive, practical exploration of internal communication in the age of AI. It will strengthen your strategic thinking, equip you with tools to improve employee engagement and help you address new challenges with confidence and clarity.

You’ll explore the intersection of human connection and machine support, experiment with AI assistants to enhance internal comms and learn how to protect and promote a strong employee experience in volatile times. Throughout, we’ll focus on real-world application, grounded ethics and practical takeaways that you can use immediately in your organisation.
This course is ideal for internal communication professionals, HR and employee experience leads - and anyone tasked with shaping meaning and sense-making inside their organisation. Whether you’re already experimenting with AI or still exploring what it all means, this session will give you the insight, tools, and confidence to lead from the inside out.
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 Course overview
Watch and listen

This session will help you t

  • Understand and explain the evolving role of internal communication in shaping culture, engagement, and organisational resilience.
  •  Evaluate the impact of AI on the employee experience and identify when and how AI tools can enhance — rather than erode — human connection.
  •  Use AI assistants effectively to support routine internal comms tasks, streamline planning, and improve stakeholder alignment.
  •  Address ethical risks and tensions in AI-assisted communication, particularly around transparency, trust, and workplace surveillance.
  •  Design internal communication strategies that are fit for today’s reality — balancing automation with authenticity and reducing noise while building understanding.

Why choose this session?

  • It’s built for today’s pressures – you’ll explore how to navigate job cuts, budget freezes, rollbacks and workplace uncertainty without sacrificing engagement.
  • Real tools, real examples –  get hands-on with accessible AI assistants and see how they can help you solve internal comms challenges, large and small.
  • Ethical clarity – we’ll demystify the ethics of AI in internal communication so you can lead responsibly and avoid pitfalls.
  • It bridges tech and trust – this session is all about using technology to strengthen — not weaken — human relationships inside your organisation.
  • Live learning means live relevance – delivered in real time, this session includes current examples, sector insights and space for discussion — making the content instantly applicable to your context.

Live Online Session

1 August 2025
12:30pm NZDT

Resources and readings

Digital Guides

Certificate of Completion
2 CPD points

You will cover

  • AI tools for internal communicators
  • Taking the pulse - how to use AI-powered analytics and insights
  • Unleash the bots - hyper-personalisation in the workplace
  • Internal intuition - using AI to gauge sentiment and atmosphere in teams
  • Tackling hard times - maintaining engagement when things get tough
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Culture Club

Assess and audit internal culture

Switching on

Introducing AI tools to the workplace

Embracing Equity

Making sure nobody is left behind

Designed with you in mind

Internal communicators have a unique and vital role in our profession. Great internal relationships mean great external relationships are possible. If internal communications fails, everyone is affected inside and outside the organisation. Yet internal communication is often an afterthought, under-budgeted and under-resourced. It's not unusual to have a 'one person team' looking after everything and everybody. That's why our internal communications training series are always designed with you in mind. We understand the constraints, the pressures (and the politics) and we hope the sessions help  you access the training and recognition you need to deliver expert advice and  quality service. 

Catherine Arrow